This Zen Hosting guide makes it easy for resellers to create a cPanel account for any of their clients.

Once you’ve logged into WHM, go to Create a New Account and complete all of the fields.

Our top tips are:

  • When you enter the customer’s domain name, you can omit www.
  • For security reasons, it’s best to change the default username generated by WHM.
  • You’ll need to assign a package to the account.  If you haven’t already created a package, go to Add a Package.
  • We recommend enabling DKIM and SPF to prevent your client’s emails being marked as spam.


  • If your client is hosting their email with another company, such as Google’s Gmail, click Remote Mail Exchanger.


If you have any questions or are not confident creating a cPanel account, please contact Zen Hosting and we’ll set it up for you.

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